Last updated: October 9, 2026
The short version
You have 30 days from the day your order is delivered to return an unused item for a refund. Email kebaoshop2045@outlook.com with your order number and we will send you the return instructions. Refunds are issued to the original payment method within 5 business days of the item reaching our warehouse.
The return window
The window opens on the date the carrier marks your parcel as delivered and closes 30 calendar days later. Returns sent back after that date may be refused or, at our discretion, accepted with a restocking fee. If your parcel is marked delivered but you never received it, contact us within 7 days so we can open a carrier investigation.
Condition the item must be in
- Unused and in the same condition you received it.
- With all original packaging, dust bags, tags, straps and hardware.
- With the security tag still attached, where one was fitted.
- Free of odours, marks, scratches, pet hair and any sign of use.
Please do not tape or write on the product box – use an outer carton. Items returned in a damaged or marked box may be refused or subject to a deduction.
What cannot be returned
- Personalised, monogrammed or engraved items.
- Made-to-order items, once production has started.
- Final sale and clearance items, and gift cards.
- Items returned after the 30-day window without our prior agreement.
- Items that show signs of use, or that are missing parts of the original set.
How to start a return
- Email kebaoshop2045@outlook.com with your order number and the reason for the return.
- Wait for our reply – we will confirm whether the item qualifies and send you the return address and any instructions.
- Pack the item securely with its dust bag and accessories, and include the order number inside the parcel.
- Send it with a trackable service and reply to our email with the tracking number.
Returns sent without contacting us first, or without a trackable service, may be delayed or lost – we cannot refund a parcel that never reaches us.
Who pays return shipping
Return shipping is paid by you, unless the item arrived damaged, defective or was not what you ordered – in which case we cover it. Original outbound shipping charges are not refunded. Duties or taxes you paid on import are outside our control and must be reclaimed from your local customs authority.
Refund timing
We inspect every return when it reaches our warehouse. Once it is approved we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 5-10 business days to show the credit. We email you when the refund is issued.
Late or missing refunds
If you have not received a refund we told you about, check your bank account again, then contact your card issuer – posting a refund can take time. If it is still missing, email kebaoshop2045@outlook.com with your order number.
Exchanges
We do not run an automatic exchange process. The quickest route is to return the item for a refund and place a new order – that way the item you want cannot sell out while your return is in transit.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email kebaoshop2045@outlook.com within 7 days of delivery with your order number and photographs of the item and the packaging. We will arrange a replacement or a full refund, including the return shipping, whichever you prefer.
Statutory rights
This policy sits alongside your legal rights as a consumer, and nothing in it removes them. If the law where you live gives you a longer cancellation period, a longer warranty, or a right to reject faulty goods, that law applies.
Contact
Returns and refund questions: kebaoshop2045@outlook.com. You can also write to Guangxi Kebao Technology Co., Ltd., [STREET ADDRESS], Guangxi, China.