The questions we are asked most, answered in full. If yours is not here, email kebaoshop2045@outlook.com and we will add it.
How long until my order is dispatched?
We dispatch within 3-5 business days of accepting your order, from our US warehouse. You get a tracking number by email the moment the parcel leaves us.
How long does delivery take?
Within the United States, 3-7 business days after dispatch. International delivery depends on destination and customs, and import duties may be charged on arrival.
What is the return window?
30 days from delivery for unused items in their original condition with the dust bag and tags. Email us first and we will send the return instructions.
Can I return a personalised or monogrammed piece?
No – anything personalised, engraved or made to order cannot be returned once production has started. Everything else follows the standard 30-day window.
Who pays for return shipping?
You do, unless the item arrived damaged, defective or was not what you ordered – then we cover it. Original outbound shipping is not refunded.
Will the leather look different from the photographs?
Leather is a natural material, so tone, grain and marking vary from hide to hide, and it darkens with use. We photograph under neutral light, but your screen may render the colour slightly differently. A variation in grain is not a defect.
Does the bag fit my laptop?
Each product page lists the internal sleeve size. As a rule: the Mira Everyday Tote and Harlan Slim Briefcase take a 15-inch laptop; the Ridge Commuter Backpack takes 16 inches; the Aveline Grand Tote and Mercer Briefcase take 16 inches and a folio.
Is the hardware real brass?
On the Atlas, Mercer and Sovereign pieces, yes – solid brass, palladium or hand-set combinations. Where we use plated metal we say so on the product page.
Do you charge duties or taxes at checkout?
Prices are in US dollars and exclude shipping, which is calculated at checkout. Orders shipped outside the United States may attract import duties set by your own customs authority – we cannot collect or pay those on your behalf.
How do I care for full-grain leather?
Keep it dry, keep it away from direct heat, and condition it once or twice a year with a neutral cream. Store it stuffed, in its dust bag. Our craftsmanship page has the full routine.
The tracking has not moved. What now?
Tracking can take a few hours to update, and longer over weekends. If it has not moved for more than 5 business days, email kebaoshop2045@outlook.com and we will open a carrier investigation.
Can I change or cancel my order?
Email kebaoshop2045@outlook.com as soon as you can. We can usually change or cancel an order before it is dispatched. Once it has a tracking number it is on its way, and the return process applies instead.