Last updated: October 9, 2026
Where we ship from
Orders are picked, packed and dispatched from our fulfilment warehouse in the United States. Every order is checked and photographed before it leaves us.
Processing time
Orders are processed on business days, excluding US public holidays. We dispatch within 3-5 business days of your order being accepted. If an item needs extra handling, we email you before the processing window closes.
Delivery estimates
- United States (standard) – 3-7 business days after dispatch.
- United States (expedited) – available at checkout where offered.
- International – available at checkout; delivery times depend on destination and customs clearance, and duties may apply.
Estimates are working days and start from dispatch, not from the moment you order. Carrier delays, severe weather and customs checks are outside our control, so we cannot guarantee a delivery date.
Shipping costs
Shipping is calculated at checkout from your delivery address, the weight and size of your order, and the service you choose. The exact cost is shown before you pay – we never add shipping charges after the fact.
Tracking
You receive a dispatch email with a tracking number as soon as the parcel leaves the warehouse. Tracking can take a few hours to update. If tracking has not moved for more than 5 business days, email kebaoshop2045@outlook.com and we will open a carrier investigation.
Duties and taxes on international orders
For destinations outside the United States, import duties, taxes and customs fees may be charged when the parcel arrives. These are set by your country and are your responsibility – we cannot predict or pay them. Refusing a parcel to avoid duties means it is returned to us, and in that case the outbound shipping and any return charges are deducted from your refund.
Undeliverable and refused parcels
Please check your delivery address carefully at checkout. If a parcel is returned to us as undeliverable or refused, we contact you to arrange redelivery – a second shipping charge applies. If you prefer a refund, outbound shipping and any return charges are deducted.
Damaged in transit
If the packaging arrives visibly damaged, accept the parcel only if the contents look intact, and photograph the box before opening it. Report damage to kebaoshop2045@outlook.com within 7 days of delivery with photographs, and we will arrange a replacement or a full refund.
Contact
Shipping questions: kebaoshop2045@outlook.com. Or write to Guangxi Kebao Technology Co., Ltd., [STREET ADDRESS], Guangxi, China.